Privacy Policy

Archish Fertility and its subsidiaries, franchisees, and affiliates (collectively, “we”, “us”, or “our”) operate clinics, ART Banks, pharmacies, and diagnostic laboratories that provide in-vitro fertilization (IVF), sale of medicines, and related healthcare services (collectively, the “Services”) under the brand name Archish Fertility and other associated brands.

When you interact with us to avail of any of the Services or engage in other business transactions (including providing services to us), you may voluntarily provide information that helps us deliver the Services effectively or fulfill such mutually intended business transactions.

This Privacy Policy (“Privacy Policy”) explains our practices regarding the types of information we collect, how we use and retain that information, how we may share it, and how you may manage it. References to “you” or “your” include patients, business partners, and any relative, guardian, caretaker, or authorized representative (“Authorized Representative”) acting on your behalf. This Privacy Policy should be read in conjunction with the General Consent Form.

1. Purpose of this Privacy Policy

This Privacy Policy is published in compliance with:

Section 43A of the Information Technology Act, 2000;
Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”);
Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.

2. Types of Information We Collect

We may receive various types of information from you when you use our Services or engage in business with us. This information (“Information”) may include:

Type	Details
Patient and Contact Information	Includes your name, age, gender, occupation, address, contact number, email address, and place of work.
Financial Information	Includes insurance provider details, third-party administrators, insurance plan details, and any applicable government or corporate health scheme participation.
Medical Information	Includes medical history, diagnoses, treatments, prescriptions, allergies, test reports, imaging (e.g., photographs, videos, audio), height, weight, health conditions (physical or mental), lifestyle habits, surgical history, and relevant observations made during treatment.
Personal Information	As defined under the SPDI Rules, this includes any information that, whether directly or indirectly, can be used to identify an individual.

Some of this data qualifies as Sensitive Personal Data or Information (SPDI), and is handled in accordance with applicable regulations and this Privacy Policy.

3. Purposes for Using Your Information

We and/or our affiliates may collect, use, process, disclose, transfer, or store your Information for the following purposes:

a. Medical Care

To deliver medical care, treatments, and related services.
To communicate appointment details, test results, emergency updates, or other treatment-related notifications.
For billing and payment processing purposes.

b. Operational Requirements

To support internal business operations and analysis.
To receive payments from you, insurance providers, or government/corporate sponsors.
To improve the quality of Services and address feedback or complaints.
To send notifications, policy updates, or administrative communications.

c. Legal and Regulatory Compliance

To support internal business operations and analysis.
To receive payments from you, insurance providers, or government/corporate sponsors.
To improve the quality of Services and address feedback or complaints.
To send notifications, policy updates, or administrative communications.

d. Information Sharing

We may share your Information with:

Other physicians or healthcare providers involved in your care.
Insurance companies, third-party administrators, or government agencies.
Our service providers, vendors, or consultants (e.g., IT, legal, accounting).
A third party acquiring our business (through merger, sale, or restructuring).

4. Accessing Your Information

To obtain a copy of your Information, you may submit a written request along with valid government-issued ID proof. We will respond in accordance with applicable law and internal protocols.

5. Updating or Deleting Your Information

You may request correction or deletion of your SPDI. We will evaluate such requests and make reasonable efforts to accommodate them unless restricted by law or other limitations.

6. Retention of Information

Your Information will be retained only for as long as necessary to fulfill the stated purposes or as required by law. Upon expiry of the retention period, data will be anonymized or securely deleted.

7. Security of Your Information

We implement appropriate physical, technical, and administrative safeguards to protect your Information. However, we are not responsible for breaches arising from events beyond our control, such as cyberattacks, third-party misconduct, or force majeure.

8. Disclaimer and Limitation of Liability

You are responsible for the accuracy and authenticity of the Information provided. We will not be liable for any damages arising from inaccurate or incomplete data. We also disclaim liability for any indirect or consequential damages related to the handling of your Information.

9. Changes to the Privacy Policy

We reserve the right to amend this Privacy Policy at our discretion, in line with applicable law. Any updates will be effective upon publication on our website or through official communication.

10. Grievance Officer and Contact Details

For questions, grievances, or withdrawal of consent, please contact:

Grievance Officer
📧 Email: support@archishivf.com
📞 Phone: +91 80888 86698

Withdrawal of consent may limit our ability to provide Services to you.

11. Consent

By using our Services or accessing our website, you acknowledge and consent to the terms of this Privacy Policy.

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